I have a query about my membership. Who should I contact?
Tom Watson, our Member Liaison Officer, is your first point of contact. He can help you with any queries regarding your membership and can be reached on 0345 095 0008 or firstname.lastname@example.org.
I have forgotten my log-in details. What do I do next?
You can request for your log-in details to be emailed to you from the log-in page on The Cool Card website. If you have forgotten which email address your membership is linked to, please click ‘forgotten email address?’ and follow the instructions. Likewise, if you have forgotten your password please click ‘forgotten password?’ Alternatively, if you would rather speak to someone please contact Tom Watson, our Member Liaison Officer, on 0345 095 0008 or email@example.com.
I would like to become a Cool Card member. How do I apply?
The Cool Card is invitation-only. If you have received an invitation and wish to apply for your Cool Card membership, please fill out our online application form. If you have not received an invitation to join, unfortunately, you are currently not eligible for a membership with us.
My company is interested in becoming a Cool Card partner. Who do I need to speak to?
We are always interested in speaking to potential new partner companies from within the luxury sector. Please contact Latoya Henry-Dean, General Manager, on 0345 095 0008 or firstname.lastname@example.org.